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USAA · 2 days ago

Business Support Analyst Lead - Property & Casualty PMO

Charlotte, NC - CENTS

Full-time

Hybrid

Senior Level, Lead/Staff

$103K/yr - $198K/yr

8+ years exp

USAA is dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. The Business Support Analyst Lead will play a crucial role in supporting the Property & Casualty Portfolio Management Office by analyzing business data, providing insights, and driving strategic decision-making to enhance business outcomes.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems

Provides support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics

Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support

Assists and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings

Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements

Represents the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership

Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans

Maintains broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement

Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency

Provides insight, analyses, advice and recommendations to keep business on operational and financial plan

Gathers information, analyzes data and trends to identify and implement business optimization opportunities

Supports team with assigned analysis, contributes to discussions of strategic options and recommendations

Develops/advises on policies, standards, risk management and controls related to relevant processes

Coaches and provides on-the-job training for other team members

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Data analyticsBusiness analysis toolsPortfolio managementStakeholder managementOperational planningCommunication skillsProblem solvingTeam mentoring

Required

Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations

Knowledge of business operations and systems/business requirements processes

Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes

Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL

Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations

Preferred

Prior U.S. military service or being a military spouse/domestic partner is highly valued

Ability to analyze data from various sources (e.g. financials, key results, initiative status) and draw meaningful conclusions

Strong understanding of portfolio management methodologies and their core data components

Experience providing effective challenge of assumptions and methodology for cost benefit analysis/business cases

Extensive experience with data design and visualization using business intelligence platforms such as Tableau

Ability to translate complex data into clear, actionable narratives and recommendations that drive significant change

Exceptional verbal and non-verbal communication and presentation skills to effectively convey insights to diverse audiences, including senior leadership