Information Technology Technician jobs in United States
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Insight Global · 5 hours ago

Information Technology Technician

positionRacine, WI
timeContract
remoteOnsite
seniorityEntry Level
money$22/hr - $22/hr
date2+ years exp

Insight Global is a company seeking an IT Printer Technician to join their team. The role involves responding to technical inquiries, monitoring and resolving service tickets related to printing, and maintaining customer satisfaction through effective support.

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H1B Sponsor Likelynote

Responsibilities

Respond to common service, product, technical, and customer-relations questions
Monitor & resolve service tickets for printing related incidents and problems
Initiate Device related trouble tickets into the customer supplied ticketing system
Install and setup printers and apply customer configurations
Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
Troubleshoot and resolve print server and print queue issues
Perform device and fleet usage analysis
Perform research related to printing related issues
Assist with the evaluation, testing, and creation of configuration templates of new devices
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

Qualification

Technical support experienceTroubleshooting skillsService NowPrinter hardware experienceCustomer service skills

Required

2+ years in a help desk, desktop support, or technical support role
Experience remotely logging into devices for troubleshooting
Experience working in a ticketing system, preferably Service Now
Great customer service skills, via phone and email support
Comfortable working on a variety of hardware, including printers

Preferred

Prefer experience working on printers in any capacity, but not required

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase