VXI Global Solutions · 7 hours ago
IT Desktop Support Associate
Lubbock, TX
Full-time
Onsite
Mid, Senior Level
$48K/yr - $48K/yr
5+ years expVXI Global Solutions is committed to bringing passion and customer focus to the business. They are seeking a reliable, experienced Mid-Level Desktop Support Technician to join their IT Operations team, responsible for providing technical support in a high-volume call center environment.
ConsultingInformation TechnologySoftware
Responsibilities
Troubleshoot and resolve issues with Windows PCs, including OS-level errors, application performance, drivers, and user profiles
Deploy, image, and configure systems using Windows Deployment Services (WDS) or similar imaging tools
Work support tickets end-to-end within a ticketing system, ensuring timely resolution and clear communication
Communicate effectively via email, chat, and in person with users and team members
Document troubleshooting steps, resolutions, and workarounds thoroughly and accurately
Install, configure, and maintain software and hardware, including desktops, laptops, peripherals, and specialized call-center equipment
Troubleshoot VoIP systems, softphones, and headset/audio issues
Perform regular inventory management for PCs and peripherals
Support new-hire setup, workstation preparation, and onboarding processes
Participate in break/fix tasks, device refresh cycles, and equipment moves (IMAC)
Provide basic network troubleshooting
Assist with printer installations, driver updates, and troubleshooting
Follow IT policies, security protocols, and data-handling standards
Qualification
Required
Minimum 5 years of hands-on Desktop Support experience
Strong knowledge of Windows 10/11 OS, system logs, and troubleshooting tools
Experience with Windows Deployment Services (WDS)
Ability to work through ticket queues and meet SLAs
Excellent written and verbal communication
Experience installing software, hardware, and performing upgrades
Experience troubleshooting VoIP and softphone applications
Familiarity with Active Directory basics
Experience with remote support tools
Understanding of call-center workstation performance needs
Preferred
Experience supporting RingCentral, Genesys Cloud, or similar platforms
Familiarity with PDQ Deploy/Inventory, Intune, SCCM
Basic understanding of network topologies and VPN clients
Experience supporting Chrome browser tools
Knowledge of asset management systems
Prior call center IT experience
Company
VXI Global Solutions
VXI Global Solutions is a provider of business process and information technology outsourcing services.
10001+ employees
H1B Sponsorship
VXI Global Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-25Acquired
Leadership Team
David Zhou
Co-CEO
Frank Yao
President and Chief Commercial Officer
Recent News
2025-09-12
Research and Markets
2025-05-30
Company data provided by crunchbase