Boulder Care · 11 hours ago
Enrollment Specialist
United States
Full-time
Remote
Entry, Mid Level
$21/hr - $21/hr
2+ years expBoulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. The Enrollment Specialist serves as the first point of contact for individuals seeking care, providing support with questions, insurance verification, appointment scheduling, and patient enrollment while exemplifying the company’s values of empathy and dignity.
Health CareMedicalTelehealthTherapeutics
No H1B
Responsibilities
Support potential patients seeking Substance Use Disorder (SUD) care by answering questions about our services, checking eligibility and benefits, creating patient charts, scheduling initial visits, and making every caller feel welcome and supported
Explain insurance coverage and benefits clearly and compassionately
Enroll new patients and support payment setup as needed
Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support
Proactively manage schedules and help fill gaps to support care team efficiency
Monitor incoming faxes, upload documentation to patient charts, and respond to voicemails
Conduct outreach for appointment reminders, rescheduling, and other follow-up needs
Share recurring patient questions, technical challenges, and enrollment barriers with the Care Team
Qualification
Required
Reside and work in one of the following states: AZ, FL, GA, ID, IL, KY, MA, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WV
Are authorized to work for any employer in the U.S. without current or future sponsorship
Are interested in full-time work (40 hours per week), Monday through Friday
Have at least 2 years of experience working in a patient facing healthcare setting, with experience supporting patient intake, enrollment, admissions, insurance, scheduling, or referrals
Are comfortable handling both inbound and outbound phone calls as part of daily work
Are able to work in a fully remote environment with a dedicated, private workspace and reliable high-speed internet
Are comfortable supporting individuals seeking care for substance use disorders
2+ years of experience in a healthcare setting, including inbound & outbound calls, customer service, scheduling, referrals, patient support, billing, or health systems
Familiarity with healthcare terminology, particularly within addiction medicine
Commitment to serving individuals with substance use and mental health challenges using non-stigmatizing, person-first language
Understanding of insurance enrollment processes and payer/provider terminology
Comfort using technology and common business tools (Google Workspace, video meetings, spreadsheets)
Strong written and verbal communication skills in a virtual environment
Highly organized, detail-oriented, and self-directed
Ability to multitask, prioritize, and follow through with minimal supervision
Team-oriented mindset with a strong sense of shared responsibility
Preferred
Experience working in a startup or rapidly changing environment
Experience in digital healthcare or remote work
Experience in the Substance Use Disorder (SUD) treatment space
Bilingual in English and Spanish
Benefits
Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
Sick leave accrued at 1 hr for every 30 hrs paid
9 Paid Holidays per year
12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
401(k) retirement savings
Remote friendly with hardware provided to complete your work duties
Company
Boulder Care
Boulder is a telehealth provider of treatment and long-term support for people with substance use disorders
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$85.16MKey Investors
Advance Venture PartnersFirst Round Capital
2024-05-21Series C· $35.01M
2022-06-10Series B· $36M
2020-01-04Series A· $10.45M
Leadership Team
Stephanie Strong
Founder & CEO
MJ Darby
Co-Founder and Previous Chief Development Officer
Recent News
Behavioral Health Business
2025-10-28
2025-09-26
Behavioral Health Business
2025-08-21
Company data provided by crunchbase