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HM Cragg · 17 hours ago

Jr. Business Analyst

Minneapolis, MN

Full-time

Onsite

New Grad, Entry Level

$70K/yr - $90K/yr

HM Cragg is a company that focuses on providing support and development opportunities for its employees. They are seeking a Jr Business Analyst to provide day-to-day support to end users, troubleshoot issues, assist with system configurations, and drive user adoption through training and documentation.

ElectronicsManufacturing

Responsibilities

Provide frontline support for end-users, addressing inquiries, issues, and enhancement requests related to software applications via internal ticketing system and escalating as necessary

Maintain a high level of customer service with timely and professional communication

Troubleshoot system errors, data issues, and user challenges, escalating when needed

Set up new users in the system and provide initial navigation training

New account creation for Customer B2B portal and support ticket requests

Assist in managing user access, permissions and role updates

Help perform routine system maintenance, data audits, and integrity checks

Support testing of patches, upgrades, and new features

Provide 1:1 and group training sessions to support system adoption and proficiency

Provide ongoing support and training for new features and updates

Assist internal team to troubleshoot and resolve IFS related application problems, ensuring minimal downtime and disruption

Support basic data reporting, analysis, and cleanup initiatives

Assist with configuration changes under guidance of the Business Analysts

Participate in cross functional projects such as system enhancements, new module rollouts and integrations

Qualification

ERP system supportAnalytical skillsProblem solvingExcel proficiencyProject managementCommunication skillsInnovationInterpersonal skillsOrganizational skills

Required

Bachelor's degree in Business, Information Systems, Finance, Accounting, or related field

Strong analytical and problem-solving skills

Excellent communication and customer service mindset

Ability to learn new systems quickly, interest in ERP systems and business processes

Proficiency with Excel and basic data handling

Direct experience in supporting ERPCRM platforms

Project Management – Effective coordination, implementation and change management skills

Driven – Works with a sense of urgency, has a strong desire to succeed

Problem Solving – Innovative, analytical, inquisitive; develops creative solutions

Organization – Attention to detail, thorough, creates efficiency; strong ability to work independently; successful time-management; proven ability to multitask and prioritize in a fast-paced, dynamic environment

Communication – Proficiency in verbal, written and listening skills

Interpersonal – Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics

Innovation – Brings new ideas to the table