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Kelly · 2 hours ago

Senior Customer Service Representative

Weston, FL

Full-time

Onsite

Mid, Senior Level

$20/hr - $20/hr

2+ years exp

Kelly is a staffing pioneer dedicated to connecting people with great job opportunities. They are seeking a Senior Customer Service Representative for Pre-Operative Planning to assist in creating and completing surgical cases, reviewing CT scans, and producing pre-operative plans for surgeries.

OutsourcingProfessional Services

No H1B

Responsibilities

Use proprietary software to create and complete surgical cases

Review CT scans for compliance with surgical protocols

Segment CT scans to build 3D models of patient bone anatomy

Produce pre-operative plans for robotically-assisted hip and knee replacements

Ensure landmark selection, implant sizing, and positioning are precise

Upload finalized plans for field teams and document all steps thoroughly

Consistently follow work instructions to maintain quality

Qualification

Proprietary software useCT scan reviewPre-operative planningMicrosoft Office SuiteRadiology certificationCustomer service mindsetMultitasking abilityEnglish skillsCommunication

Required

Minimum 2 years' relevant work experience OR an Associate's degree or higher

High school diploma required

Strong English language skills (speaking and reading)

Experience with Microsoft Office Suite (required)

Customer service mindset and excellent communication skills

Ability to multitask and prioritize in a busy environment

Preferred

Bachelor's degree preferred

Familiarity with SharePoint or Materialize MIMICS is a plus

Adobe Photoshop skills a bonus

Certification or experience in radiology (CT/X-Ray/MRI), nursing, or anatomy coursework is helpful

Benefits

Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability

Access to a retirement savings plan

Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)

Transit spending account

Paid sick leave under the applicable state or local plan