Merit Consulting Group Inc · 1 day ago
Onboarding Specialist
United States
Contract
Remote
Mid LevelMerit Consulting Group Inc is seeking an Onboarding Specialist to lead end-to-end system deployment and technical onboarding for dealership management systems. The role focuses on training, user support, and process optimization to ensure effective adoption of new tools and workflows across dealership teams.
Computer Software
Responsibilities
Lead end-to-end system deployment and technical onboarding, integrating platforms such as finance, inventory, CRM, and related dealership systems to align with operational and business needs
Proactively diagnose, triage, and resolve technical or process-related issues, escalating as needed and coordinating cross-functional teams to ensure timely resolution
Develop and facilitate interactive training programs (on-site and virtual) to drive effective adoption of new tools, workflows, and best practices across dealership teams
Deliver hands-on onboarding support, assisting users with diverse technical skill levels to build confidence and achieve proficiency with newly implemented systems
Create and maintain comprehensive implementation documentation, including configurations, deployment notes, user feedback, and post-launch learnings to support continuous improvement initiatives
Analyze deployment outcomes and user input to recommend process enhancements and system optimizations
Qualification
Required
Must Have - Dealership Management System (DMS) Experience
Demonstrated experience in software implementation, system integrations, digital enablement, or technical client support (preferred)
Prior exposure to automotive dealership environments is a strong advantage
Working knowledge of retail sales operations, dealership workflows, and core IT systems
Strong communication, organizational, and analytical problem-solving skills
Willingness to travel nationwide to dealership locations to provide on-site implementation and support
Previous team leadership or project coordination experience is a plus
Proven ability to manage multiple projects simultaneously while maintaining delivery timelines
Strong technical aptitude with a hands-on, solution-oriented approach to troubleshooting hardware and software issues
Customer-centric mindset with the ability to adapt training and support styles to users with varying levels of digital literacy
Collaborative team contributor with a continuous improvement and learning mindset
Comfortable working with new and evolving technologies in fast-paced implementation environments
Company
Merit Consulting Group Inc
Merit Consulting Group is one of the fastest growing IT services’ companies in the US with headquarters in Scottsdale, Arizona.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase