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Advanced Call Center Technologies, LLC · 2 hours ago

Customer Service Representatives Needed!

Johnson City, TN

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Advanced Call Center Technologies, LLC is dedicated to providing excellent customer service, and they are seeking a Customer Experience Representative to deliver best-in-class service to consumers. The role involves handling inquiries related to billing, payments, and various services while maintaining high-quality standards and meeting productivity goals.

Information TechnologyLogisticsSoftwareTelecommunications

Responsibilities

Provide prompt, professional support to customers

Listen actively, maintain confidentiality, and respond with courtesy

Communicate clearly and effectively, even in challenging situations

Document customer interactions while managing live conversations

Maintain accuracy and high-quality standards in all work

Meet productivity goals and manage time efficiently

Demonstrate reliability with consistent attendance

Follow management direction and take accountability for tasks

Perform additional duties as assigned

Qualification

Customer serviceData entryCommunication skillsProblem-solvingBasic computer skills

Required

Ability to pass a criminal background check

Basic computer and data entry skills

High school diploma or GED required

Ability to commute to Johnson City, TN 37615 (Required)

Ability to relocate to Johnson City, TN 37615 before starting work (Required)

Preferred

Previous call center or customer service experience preferred

Benefits

Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days

Paid time off and paid holidays after 90 days

Medical, dental, and vision insurance

Paid time off

Employee ownership program

Company

Advanced Call Center Technologies, LLC

Glassdoor3.4

Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA), near shore and far shore outsourced call center services to the financial services, mortgage, telecommunications, healthcare, cable and retail industries.

Founded in 1997