Travelers · 2 days ago
Major Case Unit Manager - Auto Liability
CA - Diamond Bar
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $199K/yr
10+ years expTravelers is a leading property casualty insurer with a strong commitment to customer service and community. The Major Case Unit Manager will oversee the Auto Liability team, ensuring effective claim handling, staff development, and product quality management for serious and complex claims.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
An experienced Auto Severity UM will have reserve/estimate authority up to $1,000,000 and payment/settlement authority up to $750,000 and oversees the handling of severe and/or complex claims up to a full value of generally $2 million
Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency
Review new notices, ensuring claims are assigned to staff with appropriate skill sets
Conduct quality file reviews per office/ best practices guidelines
Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary
Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback
Work with management to develop and implement effective training, performance development and succession planning
Effective retention planning; proactively manage and respond to turnover
Effectively utilize reward system to distinguish top performers and significant achievements
Ensure timely referral to Home Office large loss for cases with full exposure greater than $2 million. Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources
Ensure timely and appropriate reserves
Develop and implement strategies and initiatives to improve file quality, expense management, investigations, subrogation, structured settlement, and litigation management
Participate in severity round table
Drive the Information Advantage
Successfully leverage data, management information and technology to identify business drivers and trends and make the most of opportunities to support business strategies and improve results
Achieve Optimal Solutions
Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business
Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes
Participate in business meetings and agency visits as required
Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense
Partner for Mutual Success
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
Perform other duties as assigned
Qualification
Required
Bachelor's Degree
High School Diploma or GED
5 years litigation and severity claim handling experience with at least 10 years of total claim experience
Claim management experience
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills
Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex Claims
Preferred
Drive Results
Leads Change
Executes Business Strategy
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
Hartford Business Journal
2026-01-17
PR Newswire
2026-01-16
Company data provided by crunchbase