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GCI Communication Corp. · 1 day ago

Customer Service Sales Specialist I (Future Opening)

1254 Muldoon Road, Anchorage, AK, 99504, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

GCI Communication Corp. is a company that provides critical services to Alaskans. They are seeking a Customer Service Sales Specialist I to deliver high-quality service, promote GCI’s value, and enhance customer satisfaction through sales and support of their products and solutions.

Telecommunications

Responsibilities

Meet and exceed all performance and sales goals/metrics

Identify and act upon opportunities to upsell additional products and services to new and existing customers

Create a first-class customer service experience

Handle all customer service issues in a timely and professional manner

Be enthusiastic and professional with your peers and our customers

Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments

Consult with customers to determine their needs

Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing

Attend on-going training on GCI products, services, and applications

Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers

Cross-train within other sub-groups to strengthen network and computer-related technical skills

Remain current regarding latest data/entertainment technology and devices

Qualification

Customer serviceSales skillsTelecommunications knowledgeComputer skillsAccountabilityCommunicationCollaborationReliability

Required

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent

Minimum of six (6) months general work experience

Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers

Excellent command of the English language required

Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel

Demonstrated ability to accurately log verbally received information in written and electronic format

Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended

Demonstrates commitment to service excellence; gives high priority to customer satisfaction

Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations

Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution

Knowledge of telecommunications industry, products, services, and customer service activities

Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot

Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information

Ability to use a keyboard and 10-key calculator proficiently

Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures

Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent