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Pointr · 23 hours ago

Customer Advocate (Events)

Boston Office

Full-time

Hybrid

Senior Level

$200K/yr - $250K/yr

6+ years exp

Pointr is a market leader in Indoor Mapping, Location, and Analytics, seeking a Customer Advocate to enhance customer relationships in enterprise sales and account management for Events and Tradeshows. This senior role involves managing the customer lifecycle, ensuring value delivery, and driving account growth through close collaboration with clients and internal teams.

AnalyticsEnterprise SoftwareGeospatialGPSIndoor PositioningMapping ServicesNavigationRetail TechnologySaaSSoftware Engineering

Responsibilities

Own the end-to-end customer lifecycle across enterprise accounts, from discovery through renewal and expansion

Serve as the primary point of contact for customer success, value delivery, and ongoing account growth

Drive commercial outcomes across pilots, contracts, renewals, and expansions, contributing to ARR targets

Lead customer discovery and value framing; collaborate with Pre-Sales on technical scoping

Build and maintain a clear value narrative, translating product usage and delivery into business outcomes

Coordinate cross-functional teams (Marketing, Pre-Sales, Project Manager, Product, Analytics, Finance) to ensure smooth execution

Build trusted relationships with senior and executive stakeholders

Lead pricing, negotiation, and commercial discussions in partnership with Finance and Legal

Lead executive business reviews, senior stakeholder alignment meetings and QBRs, proactively addressing risks and identifying growth opportunities

Proven ability to build trust-based client relationships, with strong empathy and active listening skills to understand customer needs and navigate complex stakeholder dynamics

Qualification

Account managementCustomer successEnterprise salesB2B experienceValue-based sellingCommunication skillsCollaboration skillsSaaS experienceCRM toolsProject management toolsEmpathyFluent in EnglishActive listening