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N.C. Department of Information Technology · 14 hours ago

Grievance Intake Coordinator

Wake County, NC

Full-time

Hybrid

Entry Level

$36K/yr - $63K/yr

1+ years exp

The N.C. Department of Information Technology is responsible for safeguarding and preserving lives through various services. The Grievance Intake Coordinator supports the Grievances, Hearings, and Settlements unit by managing employee grievance cases, ensuring compliance with policies, and maintaining accurate case records.

Information Technology & Services

Work & Life Balance

Responsibilities

Receive, log, and triage appeals; ensure intake documentation is complete and compliant with OSHR/DAC policy requirements

Conduct preliminary reviews to determine eligibility and timeliness and document the rationale for intake decisions

Classify grievance type (e.g., disciplinary action, separation, policy violation, EEO - Informal Inquiry) and route cases to the correct process pathway

Request, collect, and verify case information and supporting documentation from stakeholders and business units

Coordinate with DAC Legal, HR management, EEO, Employee Relations, Internal Affairs, OSHR, and the Attorney General’s Office to research issues and align actions

Provide accurate explanations of filing requirements, timelines, mediation notices, and employee hearing processes to employees and managers, including walk-in and phone inquiries

Notify relevant parties of case milestones and facilitate feedback cycles; issue formal communications and notices as needed

Prepare, organize, and maintain case files, evidence packets, and reports to support hearings and audit readiness

Maintain and update internal tracking databases and dashboards for management review and data accuracy

Uphold confidentiality standards and exercise sound judgment and discretion in intake determinations and recommendations

Qualification

Grievance processingCase managementStakeholder coordinationDatabase managementWritten communicationDecision makingConfidentiality

Required

Associate's degree, typically in Human Resources or relevant field from an appropriately accredited institution and one (1) year of experience required

Two (2) years of progressive experience in Human Resources

Equivalent combination or education and experience

Preferred

Proven experience coordinating information and documentation with multiple stakeholders, such as legal teams, HR, or compliance units

Documented experience managing case files or records using tracking systems or databases, including maintaining accuracy for audits or reporting

Demonstrated proficiency preparing clear and accurate written communications, such as notices, summaries, or status updates, based on verified information

Proven decision-making experience applying defined standards to complex or time-sensitive situations, including documenting rationale and escalating when necessary