Auguste Escoffier School of Culinary Arts ยท 2 days ago
Student Loan Specialist
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $45K/yrAuguste Escoffier School of Culinary Arts is seeking a Student Loan Specialist to provide high-quality customer service to current and former students regarding their federal student loans. The role involves assisting with exit counseling, guiding borrowers through repayment options, and connecting them with loan servicers to prevent loan delinquency or default.
Education Management
Responsibilities
Exit counseling requirements which involves speaking with or responding to emails from active and former students
Assist former students to bring their loan account current which includes calls, texts, emails, skip-tracing and conference calls to loan servicers. Maintain and update student files to ensure that information on their account is accurate, complete, and up to date
Serve as a liaison between borrowers and loan servicers or the Department of Education
Connect new enrollments or active students who are currently in default with the Department of Education or with loan servicers
Follow-up, advise and guide borrowers through the IDR application process
Meet weekly and monthly metrics/goals
Other duties as required or assigned
Qualification
Required
High school diploma or equivalent
Excellent Communication Skills
Detail Oriented
Time-Management Skills
Organizational Skills
Team-oriented
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace
Computer proficiency: knowledge of Microsoft Applications (Outlook, Word and Excel)
G Suite tools: Gmail, Drive, Docs, Sheets, Calendar, and Google Chat
Ability to interface with staff and external relationships in a professional manner, including a demonstrated commitment to customer service
Preferred
Associate degree
Preferred knowledge of Title IV funding and National Student Loan Data System (NSLDS)
Preferred experience in a call center environment
Benefits
Medical, dental, vision, life, voluntary life and disability insurance
401k Retirement Program with an employer match
Enhanced Employee Assistance Program
Vacation and sick days
11 paid holidays
Company
Auguste Escoffier School of Culinary Arts
Auguste Escoffier School of Culinary Arts is a school in Austin.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Larson
CMO
Recent News
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