EPITEC · 1 day ago
Technical Business Systems Analyst 2
Chillicothe, IL
Contract
Hybrid
Entry, Mid Level
$39/hr - $42/hr
2+ years expEPITEC is seeking a Technical Business Systems Analyst to support a new dealer ERP transition program. This role involves acting as a liaison between various support and technical teams to ensure timely resolution of technical issues and improve support processes for global dealers.
Information TechnologyStaffing Agency
Responsibilities
Investigate, monitor, and assist with resolving technical support cases in accordance with defined SLAs
Serve as the liaison between Tier 1 Support and Tier 2/3 technical teams, product teams, and system integration partners
Review and analyze case data to ensure timely, accurate resolution and identify recurring issues or trends
Identify knowledge gaps within Tier 1 support and share insights through documentation, handoffs, investigations, and team meetings
Support escalation management by helping diffuse issues, coordinating resolution efforts, and ensuring clear communication with stakeholders
Partner with internal and external teams to improve support processes and increase Tier 1 resolution capability
Assist with knowledge improvement, training enablement, and operational performance reviews
Participate in meetings with global dealers, system integration partners, and eCommerce business teams
Qualification
Required
2–4 years of experience in a technical business analyst, technical support analyst, or similar role OR 6+ years of experience without a degree
Background in technical support or a blended role combining customer service and technical troubleshooting
Strong analytical skills with the ability to review performance data and identify process gaps
Experience supporting enterprise applications or digital platforms
Excellent problem-solving skills with the ability to manage and de-escalate complex issues
Strong written and verbal communication skills with comfort interacting with internal and external customers
Ability to work independently, multitask, and recognize when escalation or assistance is needed
High attention to detail and strong follow-through
Preferred
Microsoft Dynamics 365
NetSuite
System integrations and APIs
Exposure to AI-enabled tools or automation concepts
Benefits
Medical
Dental
Vision
401(k)
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase