AT&T · 20 hours ago
Call Center Bilingual Collections Representative (English/Spanish) - Hybrid
Miami, FL
Full-time
Hybrid
New Grad, Entry Level
$22.16/hr - $22.16/hrAT&T is a global leader in communications and technology seeking a Call Center Bilingual Collections Representative. In this role, you will provide billing support and perform collections management while creating meaningful connections with customers to help them stay connected.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers
You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services
You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service
Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business
Qualification
Required
Fluent in both English and Spanish
Ability to hold a conversation in both English and Spanish
Ability to report to the Miami, FL location 3-4 days weekly and work remotely from home 1-2 days weekly
Effective communication and interpersonal skills
Ability to assist customers with sensitive billing situations
Negotiation skills to setup payment arrangements and collect balances on delinquent accounts
Ability to work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
Ability to simplify the explanation of customer bills, rate plans and features of AT&T's products and services
Ability to process customer payments
Ability to support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Verified internet service (secure, reliable, and dedicated high speed)
Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
Compliance with WFH standards (technical, security, physical, noise levels, Clean Desk policy)
Availability, accessibility, and accountability to work during established work schedules and shifts
Compliance with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies
Benefits
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
Founded in 1983
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
2026-01-16
Company data provided by crunchbase