The Judge Group · 10 hours ago
Patient Service Representative
Seattle, WA
Contract
Onsite
Entry Level
$22/hr - $24/hr
2+ years expThe Judge Group is seeking a highly motivated and compassionate Patient Services Representative to join their team. In this role, you will serve as the first point of contact for patients, ensuring a seamless and positive patient experience while supporting administrative operations and collaborating with clinical teams.
E-LearningInformation TechnologyProfessional Services
Hiring Manager
Vedika Tripathi
Responsibilities
Manage patient check-in and check-out processes, including insurance verification, collection of co‑pays, and documentation review
Greet and assist patients in person and via phone with professionalism, empathy, and a customer‑first mindset
Conduct patient outreach calls for appointment scheduling, preventive care visits, and care‑plan follow-ups
Schedule, confirm, and reschedule appointments while maintaining accuracy in patient records
Meet established outreach, scheduling, and preventive care quality targets
Serve as a primary resource to resolve patient questions, concerns, or administrative issues
Ensure compliance with HIPAA and all applicable healthcare privacy and confidentiality regulations
Coordinate with clinical teams to maintain smooth patient flow and operational efficiency
Maintain and update patient information in Electronic Health Record (EHR) systems
Assist with onboarding and training of new patient service team members
Support operational improvement efforts, including generating routine reports and contributing to process enhancements
Qualification
Required
High school diploma or equivalent required
Preferred
2+ years of customer service experience highly preferred
Experience in an outpatient clinic or healthcare environment preferred
Exceptional verbal and written communication skills
Strong interpersonal skills with a patient-centered focus
Excellent organizational skills and high attention to detail
Ability to multitask effectively in a fast-paced setting
Strong problem-solving and conflict-resolution abilities
Proficiency in Microsoft Office Suite
Ability to work both independently and as part of a collaborative team
Knowledge of insurance verification, medical terminology, and EHR system
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
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