Ohio Attorney General's Office · 4 days ago
Public Inquiries Assistant 1 - Constituent Services Section
Columbus, OH
Full-time
Hybrid
New Grad, Entry Level
$22.13/hr - $26.01/hr
0+ years expThe Ohio Attorney General's Office is currently seeking candidates for two Public Inquiries Assistant positions in the Constituent Services Section. The Public Inquiries Assistant provides assistance and information to consumers and the general public in response to requests and inquiries, handling a high volume of communications and resolving problems or complaints.
Law Practice
Responsibilities
Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public)
Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints
Accurately summarizes the constituent's inquiry or request
Assists in resolving problems, questions or complaints
Accurately completes forms on internal and external forms and databases using a variety of software
Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints
Provides general guidance, advice, resources and referrals
Conducts follow up contact to ensure resolution of situation if necessary
Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions
Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry
Performs other related clerical duties (e.g., files, copies, scans, types correspondence)
Qualification
Required
1 course or 3 months experience in use of multi-line telephone system
1 course or 3 months experience in use of personal computer
3 months training or 3 months experience in customer service
clerical and data entry
confidentiality
customer focus
listening
time management
verbal communication
Company
Ohio Attorney General's Office
The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present, and the work it does today helps chart the state’s future.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Gates
HR Business Partner
Mark Edwards
Chief Information Officer
Recent News
2025-03-26
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