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Eaton · 3 hours ago

Customer Quality Engineer

Richmond, VA

Full-time

Hybrid

Mid Level

$86K/yr - $126K/yr

3+ years exp

Eaton is a leader in electrical solutions, and they are seeking a Customer Quality Engineer to support customer quality issues and warranty performance across their CPS business. The role involves collaborating with cross-functional teams to drive corrective actions and improve product performance and customer satisfaction.

Electric Vehicle

No H1B

Hiring Manager

Julie Marsh

Responsibilities

Obtains data, monitors, analyzes and identifies product and customer issues to drive investigations and root cause identification assuring closed loop short term and long term corrective/ preventive actions to:

Improve warranty CONC performance and achieve divisional goals

Improve product line field performance and achieve divisional goals

Improve customer satisfaction

Collaborates with cross functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed loop corrective action process to improve overall product performance and customer satisfaction

Initiates, assigns, investigates and manages closure of corrective actions

Interfaces with field engineers (CSEs) as a liason for customer Quality issue resolution and guidance

Maintains and improves data collection systems and analytics to provide actionable information to drive continuous product line and customer quality process improvements

Provides Lessons Learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement

Supports the CPS Customer Quality Manager with quality strategies and initiatives related to Customer Quality

Qualification

Quality EngineeringSix Sigma CertificationQuality Management SystemsSAPSalesforceProject ManagementData AnalyticsProblem SolvingCommunication SkillsInterpersonal Skills