Journeys · 1 day ago
Bilingual Spanish/English Phone Support Representative - Onsite
Nashville, TN
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrJourneys is seeking a dedicated and customer-focused individual to join their team as a Bilingual Phone Support Representative. In this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about their products and website.
Retail
Responsibilities
Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date
Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently
Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention
Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality
Uphold the safety, security, and privacy of all customer information in compliance with company policies
Perform other tasks as needed to support business operations
Qualification
Required
Proficiency in English and Spanish, with strong verbal and written communication abilities, including proper grammar and syntax
Excellent interpersonal skills to effectively address customer needs and concerns
Ability to thrive in a fast-paced, dynamic environment, meeting performance expectations and goals
Strong aptitude for quickly understanding new information, diagnosing issues, and providing appropriate solutions
Capability to handle and resolve conflicts positively and professionally
Must be able to work 40 hours weekly, with various 8-hour shifts during the following hours of operation: 10 am-7 pm Sunday, 7 am-8 pm Monday to Friday, and 9 am-6 pm Saturday (CST)
Preferred
Prior customer service or retail experience
Benefits
Employee Discount: Enjoy a 40% discount on Journeys merchandise, in store and online.
Weekly Pay: Receive weekly compensation for your work.
Comprehensive Paid Training: Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role.
Career Growth: Unlock opportunities to advance your career within Journeys, with pathways to grow in customer service, leadership, and beyond.
Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program.
Retirement Savings: Participate in Genesco’s 401(k) plan with company matching contributions.
Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs.
Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans.
Company
Journeys
Journeys an attitude you can wear. it is a leader in the teen specialty retail scene. It is a sub-organization of Genesco.
Founded in 1986
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Santaella
EVP Chief Merchandising Officer Journeys Global Retail Group
Recent News
2023-11-29
2023-11-28
Footwear News
2023-09-01
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