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SCIENTIFIC GAMES · 17 hours ago

Field Service Supervisor

Dover, DE

Full-time

Onsite

Mid Level

Scientific Games is the global leader in lottery games, sports betting and technology, and they are seeking a Field Service Supervisor. The role is accountable for the quality and on-time delivery of all field service activities, including managing staff, scheduling, training, and overseeing inventory and consumable supplies.

Facility ManagementGaming

H1B Sponsor Likely

Responsibilities

Evaluates the day-day performance of field service technicians

Performs problem diagnosis and over-the-phone assistance for technicians related to field hardware/software

Performs on-site inspections of completed service work for quality assurance purposes

Plans and monitors the selection, training, daily work activities, and job performance of the Field Technicians

Coordinates execution of change requests with Lottery staffs

Monitors and reports on parts inventory, including spare equipment and consumable supplies

Tracks incidents of chronic failures and coordinates root-cause resolution

Records operational information and produces statistical reports on field service activities

Ability to work with internal and external customers to assist in developing solutions to resolve recurring field issues

Performs other duties as assigned

Qualification

Lottery industry knowledgePC hardware proficiencyWindows OSMS OfficeRelationship managementVerbal communicationWritten communicationOrganizational skillsWork under pressure

Required

An Associate's Degree or equivalent work experience

Understanding of Lottery industry and all related computer hardware, software and communication technologies

Must be willing and able to respond 24x7x365 to on-call events

Must possess a strong aptitude for PC hardware, Windows and MS Office

Must possess excellent verbal and written communication skills

Must possess excellent organizational skills

Must have the ability to meet deadlines while working under pressure

Must have the ability to maintain positive working relationships with staff, peers and Lottery

Must possess the ability to occasionally place and climb 24' ladders, to work outdoors during summer and winter weather, and to lift 40-pound loads

Company

SCIENTIFIC GAMES

Glassdoor3.6

Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services.

Founded in 1973

Alpharetta, Georgia, USA

1001-5000 employees

https://www.scientificgames.com/

H1B Sponsorship

SCIENTIFIC GAMES has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (9)

2023 (6)

2022 (10)

2021 (18)

2020 (13)