NEOGOV · 15 hours ago
IT Supervisor - Service Desk
Government Center, MN
Full-time
Onsite
Mid, Senior Level
$79K/yr - $131K/yr
3+ years expNEOGOV is a recognized leader in providing innovative technology solutions for public sector organizations. The IT Supervisor - Service Desk role involves providing leadership and supervision to staff, managing IT end user technology needs, and developing training plans for users and staff to ensure optimal service delivery.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential
Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions
Designs and implements county-wide technology training projects in coordination with other county staff
Develops and utilizes detailed work plans when facilitating the exploration, design and implementation processes of major work activities, such as developing automated systems and process, implementing software, and all other IT activities
Manages, recommends and reviews end user computer activities and processes including outsourcing, implementation and testing of purchased technology solutions, request for major system changes, and requests for new technology
Develops and implements continuous improvement processes
Develops customer service standards along with best practices for service operation and continuous improvement including incident management, problem management, change management and service desk operations
Assists in strategic planning in partnership with multiple agencies and internal groups in the development of long and short range county-wide information technology plans
Performs related duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university in computer science, business administration or related field and three (3) years of experience in a similar position as listed in the work functions with two (2) of those years in a supervisory or lead role
A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions with two (2) of those years in a supervisory or lead role
Regular and reliable attendance is a necessary component of job/position
Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years
Knowledge of end user client support systems and processes
Knowledge of processing platform concepts, capabilities, and application, including but not limited to; and user client devices, client/server, and cloud services
Knowledge of operating system software function, concepts and capabilities
Knowledge of computer hardware environments: An understanding of computer, network and software functions
Working knowledge of end user Computing (EUC), devices, software and enterprise applications
Working knowledge of networking function, concepts and requirements
Skill in analytical thinking and problem solving
Skill in customer service and developing business relationships across multiple agencies
Skill in organization and activity coordination
Skill in teamwork, interpersonal interaction and people management
Skill in professional verbal and written communications
Skill in the analysis and design of manual and automated processes
Skill in planning, organizing and, as a team member, accomplishing work in a timely and effective manner
Ability to manage projects in an information technology environment
Ability to analyze business requirements, develop effective solutions and supervise implementation of solutions
Ability to train, supervise and foster the professional development of others
Ability to create and effectively utilize detailed work plans
Benefits
Paid Time Off
Flexible Time Leave
Paid Holidays
Employee Health and Insurance Benefits
Health Insurance
Nice Healthcare
Prescription Drug Plan
Dental Insurance
Life Insurance
Vision Insurance
Voluntary Life Insurance
PERA Life Insurance
Minnesota Paid Leave
Long Term Disability Insurance
Employee Assistance Program
Flexible Spending Accounts
Blood Assurance Program
Workers Compensation
Retirement
Deferred Compensation Plans
Years of Service Awards
Direct Deposit
United Way Donation
Staff Development Program
Tuition Reimbursement
Savi Loan Forgiveness
Credit Union
Parking/Transit Plan
Jury Duty
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase