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UPS · 2 hours ago

Customer Success Account Manager - Signature - Boca Raton, FL

US - ORLANDO HUB (FLORL)

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention while leveraging data to support clients effectively.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact and advocate for assigned accounts

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions

Proactively engages existing customers to enhance value and prevent churn

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas

Identify low touch upsell opportunities and guide customer to resources for additional value

Develop strategies for upselling / cross-selling opportunities to drive account growth

Drive product adoption and educate customers and products and services

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability

Monitor customer health metrics to measure satisfaction and to prevent churn

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualification

Customer success managementSales experienceSMB account managementData driven mindsetOrganizational skillsCustomer engagementWritten communication skills

Required

0-4 years in sales, customer success, support, or related customer-facing roles

SMB account management experience

Can manage multiple customer engagements through strong organizational skills

Data driven mindset

Excellent written communication skills

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer