IDEXX Livestock Diagnostics ยท 1 day ago
Customer Support Consultant - Lab Liaison
Louisville, KY
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrIDEXX Livestock Diagnostics is a leader in veterinary diagnostics, seeking a Customer Support Consultant (Lab Liaison) to serve as the key point of contact for customers. This role involves building relationships, providing solutions to customer needs, and collaborating with team members to ensure customer satisfaction and support quality management systems.
Biotechnology
Responsibilities
Serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction
Collaborate with team members and subject matter experts to research and resolve complex issues
Maintain strong internal and external customer relationships through professional, clear, and empathetic communication
Support quality management systems and compliance requirements
Contribute to team growth through active participation in development programs and collaborative knowledge sharing
Qualification
Required
High School diploma or equivalent combination of education and experience required
Strong customer service and interpersonal skills with experience in building and maintaining relationships
Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures
Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally
Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions
Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology
Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards
Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process
Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards
Preferred
Associates degree, Bachelors degree or equivalent preferred
Benefits
Health / Dental / Vision Benefits Day - One
5% matching 401k
On the job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
H1B Sponsorship
IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase