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Equity Resources, Inc · 6 hours ago

Bilingual Loan Officer Assistant - English/Spanish

Columbus, OH

Full-time

Hybrid

Entry Level

2+ years exp

Equity Resources, Inc. is a privately owned mortgage company headquartered in Newark, Ohio, dedicated to improving the lives of families. They are seeking a Bilingual Loan Officer Assistant to assist loan officers and processors in ensuring loans are processed, submitted, approved, closed, and funded efficiently, while also providing excellent customer service to clients throughout the mortgage process.

Financial ServicesMortgage

Responsibilities

Assist the Processor to ensure a client’s mortgage file is processed in a timely manner

Responsible for keeping clients updated throughout the mortgage process and answering questions they may have

Use existing systems to enable processing and communication on up to 50 client loan files at one time

Gather and review borrower information and financial documents to guide clients from preapproval through closing

Improve the quality of loan applications submitted and reduce the Loan Officer’s involvement in non-origination tasks

Stay informed on loan statuses through reports and regular check-ins with the Loan Officer and Processor

Handle administrative and processing tasks that allow the Loan Officer to focus on new business, relationship management, and strategic initiatives

Instill confidence in, and build trust with prospects, clients, real estate agents and other referral partners

Answer phone calls and check voice mail periodically to ensure timely response to customers

Adhere to all Federal and State regulations and follow proper code of ethics as outlined by the Company

Support the Company’s strong relationship of a “Raving Fan Service” culture through on-going customer contact, quality customer service, and superior product knowledge

Any other duties as assigned

Qualification

Bilingual English/SpanishResidential mortgage processingLoan Origination SystemsCustomer service experienceMicrosoft WordMicrosoft ExcelMicrosoft OutlookDetail-orientedOrganizational skillsCommunication skills

Required

High School Diploma or equivalent required

Bilingual fluency in English and Spanish (reading, writing, and speaking) required

Minimum of 2 years' office experience in customer service, administration, or like experience is required

Demonstrated proficiency with computer systems and software programs including Microsoft Word, Excel, and Outlook required

Must be diligent and detail-oriented, with advanced organizational skills

Strong communication skills with the ability to work effectively with loan officers, borrowers, real estate agents, and third-party vendors while building trust and confidence

Ability to read and interpret detailed instructions, correspondence, and documentation with strong grammar skills

Able to work independently with minimal supervision and use sound judgment to solve problems

Preferred

Bachelors' Degree in Business, Finance, or related field preferred

Knowledge of or experience with residential mortgage processing, underwriting and/or closing procedures for conventional and government lending is a plus

Experience with Loan Origination Systems, such as Encompass, is preferred