Tata Consultancy Services · 8 hours ago
CSAT Agent
Plano, TX
Full-time
Hybrid
Entry, Mid Level
$40K/yr - $55K/yr
2+ years expTata Consultancy Services is a global leader in IT services, consulting, and business solutions, and they are seeking a CSAT Agent to safeguard customer satisfaction during circuit discontinuance and migration activities. The role involves proactive communication, capturing feedback, and driving improvements in customer satisfaction throughout the transition process.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions
Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership
Work hand‑in‑hand with Engagement Managers and AT&T sales teams to align messaging and resolve customer concerns quickly
Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences
Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record
Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods
Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks
100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents
100% accurate case logging and disposition updates in trackers/dashboards
Qualification
Required
2–4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes
Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders
Experience with ticketing/CRM tools and structured survey/feedback collection
Strong problem-solving; calm under pressure; bias to action in escalations
Diploma
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Hindu Business Line
2026-01-16
TradingView
2026-01-16
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