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Tata Consultancy Services · 21 hours ago

AWS Connect Lead Developer

Seattle, WA

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $160K/yr

10+ years exp

Tata Consultancy Services is seeking an AWS Connect Lead Developer with extensive experience in Amazon Connect contact center solutions. The role involves designing, developing, and deploying Amazon Connect solutions while collaborating with teams to enhance customer experience and operational efficiency.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Looking for a lead developer with seasoned hands-on development experience with Amazon Connect

Design, develop, and deploy Amazon Connect contact center solutions

Develop and customize Amazon Connect call flows, IVRs, routing profiles, queues, and agent hierarchies

Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis

Develop and maintain voice bots, and automation workflows using AWS Lex and Lambda. Integrate Amazon Lex voice bot with Amazon Connect IVR flow

Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights

Troubleshoot and resolve telephony, latency, and call quality issues using AWS CloudWatch and AWS CloudTrail

Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency

Ensure security, compliance, and scalability of the contact center environment

Qualification

Amazon ConnectAmazon LexAWS LambdaNodeJSAWS CloudWatchAWS CloudTrailAgile methodologyJiraGitHubService Now

Required

3 to 4 years hands on development experience on Amazon Connect contact center solutions

10+ years of experience on any Connect contact center solutions out of which 3 to 4 years on Amazon Connect

3 to 4 years hands on development experience on Amazon Lex contact center solutions

Hands on development experience on Amazon Lambda with NodeJS / TypeScript contact center solutions

Hands on trouble shooting experience for any issues from Amazon Connect, Amazon Lex and Lambda using AWS CloudWatch and AWS CloudTrail

Worked in Agile project with Jira, GitHub, Service Now etc

Benefits

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commute r Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)