Appalachian Network Services Inc. ยท 14 hours ago
Lead Field Service Technician
25 Continuum Drive, Fletcher, NC 28732, USA
Full-time
Onsite
Senior Level, Lead/Staff
$28/hr - $28/hr
3+ years expAppalachian Network Services Inc is seeking a Lead Field Service Technician to oversee on-site technical operations and ensure the highest standards of service quality and operational efficiency. In this leadership role, you will be responsible for troubleshooting complex technical issues, managing tools and materials, and fostering a safe and productive work environment.
Cyber SecurityInformation TechnologyNetwork SecuritySecurityVideo
Responsibilities
Lead and direct on-site technical operations, ensuring compliance with AppNet's quality and efficiency standards
Provide expert troubleshooting and resolution of complex technical issues, serving as a key technical resource for the team
Oversee the management and tracking of tools and materials to ensure optimal resource utilization and project readiness
Collaborate with project management and engineering teams to streamline project execution and enhance service delivery
Model a positive, cooperative, and productive work environment, fostering a culture of safety and adherence to all safety standards and protocols
Lead safety initiatives at job sites, ensuring that all operations are conducted with the highest regard for safety. Conduct pre-operation safety briefings, monitor compliance with safety measures, and set a strong example of safe practices for all team members
Assist in conducting site surveys for clients, aid in designing, and implement standards and specifications
Contribute to team effort by collaborating effectively within the team and participating in professional development opportunities
Offer guidance and leadership to team members, enhancing their technical skills and promoting a culture of continuous improvement
Qualification
Required
Exceptional technical, analytical, and problem-solving abilities with expertise in low voltage cabling and telecommunications systems
Strong organizational and communication skills, capable of leading by example and motivating team members
Proficiency in managing multiple tasks simultaneously and adapting to changing priorities
Experience with EIA, BICSI, NEC, or TIA standards, and proficient in the installation of copper and fiber optic cables
Comprehensive understanding of NFPA 70 and NFPA 72 code requirements as they apply to the installation, maintenance, and troubleshooting of Low voltage and fire alarm systems
Familiarity with electrical safety standards and the ability to interpret complex technical documentation and schematics related to low-voltage cabling and security systems
Knowledge of general building codes and local regulations that impact field service operations
Experience bending and running conduit, using digital multi-meters, and with anaerobic terminations and splicing
Ability to work in small spaces, at varying heights, and ability to lift equipment weighing up to 50 lbs and occasionally heavier
Must be able to safely work on ladders for extended periods and comply with safety standards, including adhering to the maximum weight capacity for ladders, including personal gear and tools
Able to operate aerial boom lifts (3B) and scissor lifts (3A) safely and proficiently, in accordance with safety regulations and best practices
High school diploma or equivalent required; advanced technical training or certification highly regarded
Minimum of 3 years' experience in a technical leadership role, with a proven track record of leading field service teams
Benefits
Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
Dental and Vision Insurance: Available for employee enrollment at their own expense.
Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available.
Flexible Time Off: We provide flexible time off to support work-life balance.
401(k) Retirement Plan: A 401(k) plan with a company match to aid in your longterm financial planning.
Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.
Career Advancement: Opportunities for professional growth in a rapidly expanding company.
Company
Appalachian Network Services Inc.
Appalachian Network Services is a privately held corporation that has extensive and well-established experience in the IT industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase