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Blue Cross and Blue Shield of Minnesota · 8 hours ago

Account Manager Mid Market

Eagan, MN

Full-time

Hybrid

Mid Level

$90K/yr - $105K/yr

3+ years exp

Blue Cross and Blue Shield of Minnesota is committed to transforming healthcare and achieving healthier lives for everyone. The Account Manager Mid Market is responsible for the retention and expansion of assigned business, supporting stakeholders to maintain and grow the market position of Blue Cross.

Insurance

Comp. & Benefits

Responsibilities

Relationship Management with Agency/Broker/Consultant/Client. Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas

Proactively develop renewal strategy for each Agency/Broker/Consultant/Client

Establish and own account plans; Develop and implement annual Activity roadmap and strategy by Agency/Broker/Consultant/Client; Establish Client/Agency/Broker presence and visit/interaction frequency per group size or book of business

Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our stakeholders (Agents, Consultants, Brokers and/or Client) and customer to negotiate the financial terms of the contract renewal. This includes the negotiation of the rates, benefits, and risk arrangement to achieve Blue Cross business objectives

Ensure effective contract implementation and management by coordinating with others across Blue Cross

Achieve corporate retention and net growth targets for both medical and ancillary products

Support RFP/RFQ process for clients

Build Financial Acumen to develop sales strategy, and as needed, work with Network and Interplan team to sell business

Maintain Salesforce records as defined by division, department, or leader

Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting stakeholders (Agents, Consultants, Brokers and/or Taft-Hartley Fund Managers) and customer business needs

Present to Agents/Brokers/Consultants/Clients/Fund Managers, to motivate them to implement group employee engagement strategies

Serve as a Mentor for others as appropriate

Regularly and meaningfully interact in market as defined by division, department, or leader

Qualification

MN Resident Producer LicenseFinancial AcumenAnalytical SkillsClient Relationship ManagementSalesforceCommunication SkillsInterpersonal SkillsOrganizational SkillsMentoring

Required

3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered

Possess or acquire MN Resident Producer License in the lines of Life & Health/ Accident within 60 days of employment. Maintain valid license in good standing

Excellent analytical, problem identification and resolution skills as these pertain to benefit plans

Financial capabilities including ability to read, understand, interpret, and present complex renewal and underwriting formulas

Knowledge of ancillary programs available in the industry and Blue Cross (life, ADandD, STD, LTD, CDHP products, Population Health and Care Management programs, Medicare D, Group Medicare, voluntary benefits, and disability management programs)

Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability

Excellent written and verbal communication skills as well as the ability to pay close attention to detail

Ability to present to and speak in front of customers and members to educate, persuade, and sell complex products

Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities

Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members

Able to influence internal and external stakeholders to achieve desired outcomes

Demonstrated PC skills; including experience in Microsoft, Word, Excel, and PowerPoint

Travel as required

High school diploma (or equivalency) and legal authorization to work in the U.S

Preferred

Bachelor's degree

Knowledge of Blue Cross and affiliates products

Benefits

Medical, dental, and vision insurance

Life insurance

401k

Paid Time Off (PTO)

Volunteer Paid Time Off (VPTO)

And more

Company

Blue Cross and Blue Shield of Minnesota

Glassdoor4.0

About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives.

Founded in 1933

Eagan, Minnesota, USA

1001-5000 employees