Robert Half · 5 hours ago
Help Desk Analyst
New York, NY
Full-time
Onsite
Entry Level
$70K/yr - $90K/yr
2+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for their team.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems
Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions
Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems
Track and manage IT support requests using a ticketing system, escalating complex issues when necessary
Assist with system installations, upgrades, and updates while contributing to IT-related projects
Uphold security protocols and compliance standards when handling sensitive files and confidential information
Provide training and guidance to employees on commonly used IT tools and applications
Collaborate with remote IT teams to support cross-office initiatives and system-wide projects
Qualification
Required
Minimum of 2 years of experience in IT help desk or desktop support roles
Advanced knowledge of Microsoft Office Suite, Zoom, Slack, and secure file transfer systems
Strong ability to troubleshoot Windows PC systems and meeting room technology
Proven capability to work independently while demonstrating a proactive problem-solving approach
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and prioritize effectively in a dynamic environment
High attention to detail and strong organizational skills
Preferred
Experience handling sensitive or confidential information is a plus
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k)
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase