NTT DATA North America · 3 days ago
Level 2 Video Streaming Engineer (with German)
United States
Full-time
Remote
Entry, Mid Level
2+ years expNTT DATA is a business and technology services leader committed to responsible innovation. They are seeking a Level 2 Video Streaming Engineer to provide advanced operational support and troubleshooting for live and on-demand video streaming platforms, ensuring high availability and performance of video delivery services.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Provide Level 2 support for live and on-demand video streaming services
Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues
Investigate and resolve incidents escalated from Level 1 support within agreed SLAs
Perform root cause analysis and implement preventative and permanent fixes
Monitor stream health, latency, bitrate, QoS/QoE, and service availability
Support live events, broadcasts, and high-profile streaming sessions
Configure and maintain streaming infrastructure, encoders, players, and CDNs
Assist with onboarding new channels, customers, and streaming workflows
Apply software updates, configuration changes, and patches following change processes
Liaise with vendors, CDN providers, and third-party partners during incidents
Maintain technical documentation, runbooks, and operational procedures
Provide technical guidance and mentoring to Level 1 engineers
Participate in on-call and out-of-hours support rotations
Qualification
Required
Bachelor's degree or equivalent experience in: Computer Science, Information Technology, Telecommunications, Broadcast / Media Engineering
2–4 years' experience in video streaming, broadcast engineering, or media operations
Experience supporting live streaming, VOD platforms, or OTT services
Experience working in a NOC, broadcast operations, or managed services environment
Hands-on experience supporting live events and time-critical broadcasts
Familiarity with incident, problem, and change management processes
Strong troubleshooting and diagnostic skills under time-sensitive conditions
Solid understanding of video streaming architectures and workflows
Ability to analyse logs, metrics, and network traffic to isolate issues
Calm and methodical approach during live incidents and service degradation
Strong communication skills for technical and non-technical stakeholders
Customer-focused mindset with attention to service quality and viewer experience
Ability to manage multiple concurrent incidents and priorities
Detail-oriented with strong documentation and reporting skills
Willingness to learn emerging streaming technologies and standards
Streaming protocols: HLS, DASH, RTMP, SRT, WebRTC
Video codecs and formats: H.264/AVC, H.265/HEVC, VP9, AV1
Audio codecs: AAC, MP3, Opus
Encoders and transcoders: FFmpeg, AWS Elemental, Wowza, OBS
CDN technologies and providers Kollective
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase