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Entain · 3 days ago

Account Manager - German Speaking

Berlin, CT

Full-time

Hybrid

Mid Level

Entain is a leading company in sports betting, gaming, and interactive entertainment. They are seeking a German-speaking Account Relationship Manager to build personal relationships with high-value clients, ensuring excellent customer service and driving brand loyalty.

GamingInternetOnline GamesVideo Games

Responsibilities

Build and maintain relationships with allocated players

Ensure regulatory requests can be completed when required

Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand

Conduct all responsible gambling and AML interactions with account customers where possible

Identify potential new account customers via daily business analysis and reporting

Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued

Work as an integral part of the account management team to influence player activity with a view to maximise retention

Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams

Coordinating with the hospitality manager for the organisation of events and to optimise the hospitality experience – attend these events with your customers

Build relationships with high-value customers through phone, live chat, email, and WhatsApp

The role will involve working shifts (9am – 6pm / 11am – 8pm) and weekend work (minimum of one weekend a month)

Qualification

Account management experienceSafer gambling managementFluent in GermanIndustry experienceOnline gaming knowledgePersonal relationship managementIndependent decision makingFluent in English

Required

Fluent in German and English

Previous experience in an account management role

Proven track record of outstanding safer gambling relationship management

You will have a high interest and good all-round knowledge of licensed online gaming in both sports and casino

Outstanding personal relationship management skills

Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions

Preferred

Industry experience would be preferred

Benefits

Access to exclusive VIP events with regular travel opportunities

Group bonus scheme

Hybrid working – 2 days in the office

Food vouchers – €136 per month (full-time employee, after probation)

Life assurance – 2x Annual Salary

Ability to buy holiday

Free subscription to wellbeing app Unmind

Additional “It’s Your Game” day off to use at either Christmas or New Year

Entain & Enhance days – 2 paid days off to focus on your professional or personal development

Share save scheme

Team Spirit - events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities