Cloudinary · 15 hours ago
Strategic Customer Success Manager
Boston, MA
Full-time
Hybrid
Mid, Senior LevelCloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The Strategic Customer Success Manager will be responsible for managing a portfolio of strategic accounts, developing playbooks and processes, and driving cross-functional initiatives to enhance customer relationships and success.
Cloud Data ServicesDigital MarketingDigital MediaInformation TechnologySaaS
Hiring Manager
Bethany Pratt
Responsibilities
Strategic account management
Manage a portfolio of Strategic accounts
Develop the playbook, tools, and processes for managing Strategic accounts ($500k+ ARR)
Help onboard and mentor new CSMs
Drive cross-functional/ cross-team initiatives for process improvements / function as SME
Build rapport and trusting/engaged relationships; regular monthly meetings and onsite travel (meet each in-person at least 2-4x per year)
Effective communication with executive-level stakeholders and decision-makers, develop new relationships and opportunities
Deep understanding of the customer motivations, pain points, business drivers, internal and external (public news, industry trends)
Build long term (1-2 years) adoption strategy; develop and execute success/action plans to fulfill customer business goals
Advocate with internal teams and lead cross-functional initiatives; facilitate a strong relationship with Product and influence over the roadmap
Closely collaborate with sales during handoff and for exploring growth opportunities
Qualification
Required
Experience with managing Strategic accounts
Great relationship-building skills, demonstrated success in expanding relationships
Strategic thinking and long term planning capabilities
Ability to lead cross-functional teams: make an impact on the product roadmap, influence internal teams, promote new processes and workflows within the organization
Track record in growing adoption and expansion
Benefits
Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend
Company
Cloudinary
Cloudinary empowers companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media.
Founded in 2011
201-500 employees
H1B Sponsorship
Cloudinary has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (3)
2021 (6)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
Blackstone Accelerates GrowthSalesforce VenturesBessemer Venture Partners
2022-02-15Secondary Market· $100M
2020-01-01Secondary Market
2018-01-01Secondary Market
Leadership Team
Itai Lahan
Co-Founder and CEO
Nadav Soferman
Co-Founder and CPO
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase