NAPA Auto Parts · 1 week ago
Customer Project Manager
Fort Worth, TX
Full-time
Onsite
Mid, Senior LevelNAPA Auto Parts is focused on ensuring proper execution of customer contracts. The Customer Project Manager will act as a liaison between NAPA and the IBS Customer, ensuring contract compliance, customer satisfaction, and effective inventory management.
AutomotiveIndustrialMachinery Manufacturing
Responsibilities
Customer Relations - Develops good customer relations and maintains a high level of service to the customer. Responds to customer requests and questions in a timely manner. Works closely and communicates with company and customer management teams to develop strategies to ensure the overall value of the IBS program
Monthly Business Review - Meet with the customer on a monthly or per contract basis to review contract compliance, reporting, current business, identify wins/needs, review problems/concerns, follow-up from previous meetings and plans to resolve issues quickly and effectively
Contract Compliance – Be the APG contract SME and ensure all the aspects of the contract are being adhered to. Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer contract expectations
Reporting – Ensure that all contract required reporting is being run and delivered as required by the contract. Including STARS or HUB reports, contract mandated reports and ad-hoc reporting as required (both by the customer or APG)
Cost Savings – Pursues all opportunities to add value to the customer via value added processes or projects (parts savings, freight savings, etc)
Customer Billing – Review transactions and prepare customer billing to include parts billings and operational statements as required
People - Works closely and communicates with district management teams to review current staffing, coaching needs, and performance expectations for local site staffs. Helps defines job responsibilities, and expectations specific to the IBS customer, for site employees
Inventory Activities – Ensures that all locations have sound inventory practices in place as described in the IBS Store Operations Manual. Ensures stock room is properly location coded and the inventory is 100% barcoded. Reviews inventory stocking levels and helps coordinate the return or transfer of excess inventory. Ensures all sites are using the approved Non-NAPA line codes appropriately
Product Sourcing - Builds relationships and assists with the negotiation of non-NAPA vendors on pricing, inventory availability, service and return privileges. Ensures that the local site teams source all parts needs for their customer by utilizing various approved IBS vendors and brings new value add vendors the table
Store Contract Compliance - Ensures locations are audit-ready in accordance to the contract at all times
Weekly Store Manager Meeting/Call - Communicates operational goals to include fill rates, inventory management, training opportunities, etc. Ensures Site Managers understand the fiscal responsibility associated with their operation
APG Business Updates – Provides updates to all levels of APG management (HQ, DVP, GM, DM AM, etc) on as needed basis but at minimum monthly in writing and quarterly via a face to face meeting (including electronically) to ensure the local locations are prepared to for their regular local business reviews with the customer and have an understanding of current contract goals/initiatives and are meeting customer expectations
Training - Completes all available IBS operations training provided by company and ensures all direct and indirect reports have as well
Employee Development – Helps coach employees up and works to identify quality candidates for advancement opportunities
Qualification
Required
College degree or equivalent work experience required
ASE certification is a plus
Possesses project management skills. Certifications are a plus
Ability to manage people; prioritize and delegate to team members
Ability to read and interpret a contract
Ability to read and interpret an operating statement, P&L
Understanding on how to positively affect a P&L statement
Understanding of inventory management to include purchasing
Strong communication skills
Extremely detail oriented
Requires demonstrated leadership
Possess working knowledge of the organization's store support system (TAMS, HUB, IBiz, MS, GPC1, etc)
Must possess high character and integrity
Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback
Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives
Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
Ability to ensure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company
Have a willingness and ability to learn
Possess analytical problem solving skills
Capable of operating a point-of-sale system and cataloging
Extremely proficient in Microsoft Office and using internet for parts research and sourcing
Ability to learn and use customer fleet management software
Flexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions)
Employee must be willing to relocate as needed by the customer
Employee must be willing to travel up to 75% of the time
Company
NAPA Auto Parts
Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.
Founded in 1925
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dean Moore
Director, CEO Dean's Auto Parts
Jamie Walton
Executive Vice President, Chief Merchandising Officer
Recent News
2025-10-29
2025-10-10
Company data provided by crunchbase