Spectrum Resorts · 1 week ago
Owner Relations Manager The Beach Club
Gulf Shores, AL
Full-time
Onsite
Entry, Mid Level
$44K/yr - $45K/yr
2+ years expSpectrum Resorts is a company that manages The Beach Club, and they are seeking an Owner Relations Manager. This position is responsible for addressing owner inquiries and maintaining positive relationships between property owners and management.
Hospitality
Responsibilities
Provide timely and accurate information to owner inquiries
Report unit issues/damages to owners expeditiously to obtain resolution
Process inquiries according to established department policies and procedures
Work closely with Department Managers on property in resolving owner issues/disputes
Provide timely feedback to departments regarding service failures or customer concerns
Meet or exceed customer service expectations, internal and external
Maintain detailed documentation on owner issues and responsive actions
Initiate, track and administer work orders to resolve owner issues
Assist in obtaining estimates of service or repair needed for rental owner property
Conduct periodic assessment of quality of units on rental program and advise owner of needed changes
Coordinate replacements or upgrades necessary to maintain quality rental unit
Handle irate customers in a professional manner
Provide periodic reports to owners concerning the performance of their unit on the rental program
Provide input to department manager on repetitive issues
Manage relationships and contracts with vendors and contractors
Perform other duties as assigned
Qualification
Required
Minimum of 2 years of previous management experience
Strong computer skills to include Microsoft Office Suite
Team Player, articulate, socially oriented, self starter and strong organizational skills
Time management: ability to organize and manage multiple priorities with follow up
Attention to detail and excellent communication skills
Strong emphasis on problem-solving, seeking harmony and defusing conflict
Basic knowledge of statements and accounting
Valid driver license and acceptable driving record
Excellent hospitality skills
Excellent communication skills, both verbal and written
Preferred
Real Estate License
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents, minimum of 2 years
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company
Spectrum Resorts
Spectrum Resorts is in the business of creating happy memories.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase