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CBRE · 18 hours ago

Workplace Experience / Soft Services Consultant

Lebanon, IN

Full-time

Onsite

Senior Level

5+ years exp

CBRE is a global leader in commercial real estate and investment services. The Workplace Experience / Soft Services Consultant is responsible for leading day-to-day soft services in a pharmaceutical manufacturing environment, focusing on vendor management and ensuring contract fulfillment.

CommercialFinancial ServicesProperty DevelopmentReal Estate

No H1B

Responsibilities

In partnership with local management oversees the day-to-day work flow of contracted vendors to ensure deadlines and accurate procedures; resolves client concerns and answers questions regarding policies and procedures. Handles day-to-day issues as they arise. Ability to identify and appropriately bring up sensitive issues

Provides supervision to contracted vendors for Soft Services for the Lebanon, IN campus. Provides assistance such as technical mentorship, and/or training. May lead project teams and/or plan and supervise assignments. Monitors performance and ensures contract fulfillment. Leads by example and models behaviors that are consistent with the company's values

Oversees the general administrative tasks of local client services team to ensure deliverables are complete and resources are deployed where needed

Communicates with client and facility occupants to ensure customer happiness and improve opportunities to expand contract scope

May be responsible for helping to support local accounting and finance activities including payables, revenue transactions, forecasting and budgeting, in partnership with business operations, division finance and corporate finance. May be responsible for local P&L oversight

Reviews all vendor work and assures performance in accordance with established client procedures and safety protocols

Will act as a backup resource to support any function, as required

Maintains accurate metrics on the performance of maintenance tasks and provide timely reports to management