TEKsystems · 10 hours ago
Customer Service Representative
Tinley Park, IL
Contract
Onsite
Entry, Mid Level
$20/hr - $24/hr
2+ years expTEKsystems is a leading provider of business and technology services, recognized for offering exceptional customer experience. The Customer Experience Associate (CEA) plays a critical role in managing a high volume of customer interactions, resolving issues efficiently, and ensuring customers receive clear, accurate, and timely information.
Information Technology
Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Provide information on shipping status, product availability, pricing, and order details
Research customer questions using internal systems to deliver accurate and helpful solutions
Create and manage service cases for customer issues
Collaborate across multiple teams to resolve customer requests and ensure a seamless experience
Manage orders and support customers throughout the fulfillment process
Handle exceptions with strong problem-solving and critical-thinking skills
Support both internal and external customer needs with proactive, solution-focused communication
Ensure every interaction contributes to a frictionless, positive customer experience
Qualification
Required
2+ years of customer service experience within a product-based company or a metrics/KPI-driven environment
Experience with order entry in an ERP system
Proficiency with Microsoft Outlook and Word
Strong general computer skills
High-volume email communication experience
High school diploma
Customer service
Inbound phone support
Microsoft Outlook & Microsoft Excel
Email communication
Customer support
Microsoft Dynamics CRM (or similar)
Order entry in an ERP system
Preferred
Claims processing (order-related claims)
Prior experience with Microsoft Dynamics CRM
Inbound phone experience handling 50+ calls per day
Intermediate Excel skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase