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Hard Rock Digital · 6 hours ago

Specialist - Customer Service

Atlantic City, NJ

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Hard Rock Digital is focused on becoming a leader in online sports betting and gaming. The Customer Service Specialist will handle a variety of customer inquiries through multiple communication channels, ensuring a positive experience and resolving issues effectively.

Computer Software

Responsibilities

Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)

Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)

Meet and exceed quality goals, productivity targets, and regulatory requirements

Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms

Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible

Re-prioritize and adapt to an ever-changing environment

Operates in a team environment providing support in all areas and being agile in your day-to-day workflow

Qualification

Customer serviceMultichannel communicationComputer literacyBilingual EnglishBilingual SpanishProblem-solving skillsEmpathyAttention to detailFlexibilityCommunication skills