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Harris Teeter · 2 days ago

Full Time Lead Fuel Clerk

CHARLOTTE, NORTH CAROLINA, STORE 003 - BEREWICK

Full-time

Onsite

Entry, Mid Level

2+ years exp

Harris Teeter is a retail company that is seeking a Lead Fuel Clerk to ensure excellent customer service at their fuel center. The role involves supervising associates, managing inventory, and maintaining high standards of customer relations and operational efficiency.

E-CommerceFood and BeverageGroceryPharmaceutical

Responsibilities

Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience

Model “Service Excellence” behavior; deliver and encourage other Associates to deliver excellent Customer service every day

Initiate interaction with customers on the sales floor. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests

Your job performance is required to demonstrate the highest level of customer service

Never be rude to a customer under any circumstance

Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in the manager-on-duty. Never turn down business

Make eye contact with and smile at every customer

Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for

Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms

Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made

Keep Our Shelves Properly Stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards

Check merchandising displays regularly to ensure the availability of advertised items

Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Ensure problem gets fixed

Sell only in-date products. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37)

Keep Our Stores Clean. Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements. Follow Harris Teeter sanitation standards and procedures

Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product

Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)

Answer telephones by saying “Harris Teeter [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner. Respond back to people on “hold” in a timely manner

Understand the overall Non-Perishable Department operation. Complete paperwork accurately and maintain proper records

Operate baler and compactors. Make bale when appropriate

Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log

Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual

Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift

Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned

Establish a working and shopping environment of trust, respect, and integrity

Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management

Comply with Company standards, policies, and procedures

Perform cashier functions; including opening/closing register, ringing sales, completing tender transactions, making money drops

Perform essential job functions throughout scheduled hours

Pump gas, when required

Perform fuel surveys daily

Clean up spills and complete Fuel Spill Report

Train new Fuel Center Associates

Maintain knowledge of emergency phone numbers and procedures

Communicate store department needs to Store Director/ Regional Specialist

Supervise the department as to maximize gross profit and minimize operating expenses. Be knowledgeable of department and store sales and profit objectives

Effectively schedule associates. Assign duties to associates

Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis

Perform duties of all direct reports when appropriate

Maintain overall department conditions to meet Harris Teeter Standards

Order product to eliminate out-of-stocks and maintain designated inventory levels. Ensure that items listed on the order register are actually received. Secure credits when appropriate

Listen to both customer and associate complaints, and resolve problems to restore and promote good public relations

Ensure that the Fuel Station’s inventory levels support the customers’ requests for all ad and standard products. Ensure the accuracy of the inventory and price change processes. Correctly conduct period inventories according to standards and established procedures

Promote the efficient operations of the store following the procedures detailed in Harris Teeter’s Standards manual

Record and follow up on any in-store maintenance. Ensure that situations are resolved and not recurring problems

Execute approved department opening and closing procedures and ensuring that all operational standards are met

Ensure all associates receive appropriate break and meal periods

Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for cross training

Convey timely information to the associates regarding current promotions and marketing campaigns. Explain to associates why changes were made in operating procedures

Have a working knowledge of the mission and goals of your department, your store, and your Company. Discuss these with your associates on a daily basis

Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner

Ask for the opinion and suggestions of your associates where appropriate. Encourage associates to make suggestions for process improvements. Ensure they receive recognition for their ideas

Recognize exemplary job performance. Acknowledge positive job performance daily

Address performance problems or record associates’ out of the ordinary behavior when it occurs, using the Constructive Advice forms. Discuss behavior and possible corrective action with associates to create an action plan according to prescribed procedure. Sign off on the documents with those associates involved and submit to regional staff for review

Qualification

Customer ServiceSupervisory SkillsProduct KnowledgeSales AbilityTeamworkCommunication SkillsDependabilityProfessionalismQuality ManagementSafety AwarenessInterpersonal SkillsProblem SolvingAdaptabilityInitiative

Required

Exceptional interpersonal skills

Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales

High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos [in English]

Ability to write simple correspondence [in English]

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English

Ability to add and subtract two digit numbers and to perform these operations using units of American money and weight measurement

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Complete Company's training including but not limited to: new hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge

Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell

Occasionally required to climb or balance and stoop, kneel, or crouch

Regularly lift and/or move up to 75 pounds and reach from 6-72 inches

Specific vision abilities required by this job include close vision, color, and depth perception

Frequently exposed to wet, hot, or cold conditions and moving mechanical parts

Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals

The noise level in the work environment is usually moderate