TEKsystems · 2 hours ago
Customer Service Representative
Schaumburg, IL
Contract
Onsite
Entry Level
$20/hr - $20/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to join their fast-paced team. This role focuses on delivering exceptional service to drivers and supporting Account Managers by managing customer emails and case work, educating drivers, and collaborating with internal departments.
Information Technology
Responsibilities
Managing a high volume of customer emails and case work through Salesforce
Assisting with vehicle ordering, service inquiries, and unique issues (such as impounds or missing documents)
Educating drivers on future steps, services, and resources
Performing detailed research to find answers and thinking creatively to resolve complex issues
Working closely with a variety of internal departments
Communicating daily with both internal teams and external customers via MS Teams, phone, and email
Making outbound follow‑up calls to drivers and customers as needed
Handling CRM case management in Salesforce
Entering and updating customer information while actively engaging with them
Using internal systems to:
Create vehicle selectors
Process billing changes
Generate reports
Distribute insurance cards
Update driver data
Contacting drivers to collect missing information via phone and email
Qualification
Required
2+ years of office‑based customer service experience
Strong written communication skills and polished, professional grammar
Excellent computer skills; ability to work across multiple databases and screens
Proficiency in Outlook, Word, and basic Excel (plus willingness to learn more)
40+ WPM typing speed (typing test required)
High school diploma
Preferred
Experience using Salesforce or other CRM platforms
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase