AVP Solutions · 4 days ago
Collections Specialist - Merchant Services
Los Angeles, CA
Full-time
Onsite
Mid LevelAVP Solutions is hiring a friendly, organized Collections Specialist to join their Canoga Park, CA team. In this role, you’ll manage accounts receivable, contact clients about overdue balances, and use negotiation techniques to secure timely payments while maintaining excellent customer relationships.
EnterpriseFinancial ServicesPayments
Responsibilities
Monitor customer accounts to identify and prioritize outstanding debts
Review historical account data to determine appropriate collection strategies
Contact clients by phone and email regarding overdue payments with a professional, solution-oriented approach
Use skip tracing and research tools to locate responsible parties when necessary
Process payments, refunds, and adjustments accurately in the billing system
Resolve billing discrepancies and customer credit issues while preserving customer relationships
Maintain and update account records and documentation of collection efforts
Prepare regular reports on collections activity and accounts receivable status
Qualification
Required
Proven experience as a Collection Specialist or in a similar accounts receivable/collections role
Strong knowledge of billing procedures, collection techniques, and skip tracing methods
Familiarity with laws and regulations related to debt collection and customer privacy
Excellent written and verbal communication skills with effective negotiation abilities
Proficient with MS Office and database/accounting systems
Ability to meet performance targets and manage stress with patience and professionalism
High school diploma required
Preferred
Associate's or Bachelor's degree
Benefits
Health insurance
Paid sick time
Paid vacation
Paid holidays
Company
AVP Solutions
At American Verification Processing Solutions (AVPS), we specialize in secure, tailored payment processing for high-risk and hard-to-place businesses.
Founded in 1985
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tiffany Segura
CEO, Founder
Michael Gomez
Sales Specialist - ISO Partners
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