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AVP Solutions · 3 days ago

Collections Specialist - Merchant Services

Los Angeles, CA

Full-time

Onsite

Mid Level

AVP Solutions is hiring a friendly, organized Collections Specialist to join their Canoga Park, CA team. In this role, you’ll manage accounts receivable, contact clients about overdue balances, and use negotiation techniques to secure timely payments while maintaining excellent customer relationships.

EnterpriseFinancial ServicesPayments

Responsibilities

Monitor customer accounts to identify and prioritize outstanding debts

Review historical account data to determine appropriate collection strategies

Contact clients by phone and email regarding overdue payments with a professional, solution-oriented approach

Use skip tracing and research tools to locate responsible parties when necessary

Process payments, refunds, and adjustments accurately in the billing system

Resolve billing discrepancies and customer credit issues while preserving customer relationships

Maintain and update account records and documentation of collection efforts

Prepare regular reports on collections activity and accounts receivable status

Qualification

Collections experienceBilling procedures knowledgeSkip tracing techniquesDebt collection lawsMS Office proficiencyStress managementNegotiation skillsCommunication skillsAttention to detail

Required

Proven experience as a Collection Specialist or in a similar accounts receivable/collections role

Strong knowledge of billing procedures, collection techniques, and skip tracing methods

Familiarity with laws and regulations related to debt collection and customer privacy

Excellent written and verbal communication skills with effective negotiation abilities

Proficient with MS Office and database/accounting systems

Ability to meet performance targets and manage stress with patience and professionalism

High school diploma required

Preferred

Associate's or Bachelor's degree

Benefits

Health insurance

Paid sick time

Paid vacation

Paid holidays

Company

AVP Solutions

At American Verification Processing Solutions (AVPS), we specialize in secure, tailored payment processing for high-risk and hard-to-place businesses.

Founded in 1985