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Isograph · 4 days ago

Director of Technical Services

Alpine, UT

Full-time

Hybrid

Director/Executive

Isograph is a global leader in reliability engineering software, known for its powerful RAMS solutions. As a Technical Consultant & Trainer, you will be the primary technical expert helping customers unlock measurable value from PeakAvenue’s platform, delivering training and providing advanced analysis guidance.

Software

No H1B

U.S. Citizen Only

Hiring Manager

Jeremy Hynek

Responsibilities

Customer Training & Content Development: Lead engaging on-site and online training sessions; develop concise “how-to” documentation, e-learning materials, and tutorial videos

Pre-Sales & Technical Demonstrations: Deliver advanced product demos, answer complex technical questions, and support sales with methodology expertise

Analysis Guidance: Advise customers on reliability/risk analysis methods such as Fault Tree, Attack Tree, Monte Carlo (AvSim/RCMCost), and Reliability Prediction (MIL-HDBK-217, IEC TR 62380, SN 29500)

Problem Solving & Customization: Troubleshoot models, calculations, and data workflows; create custom reports using SQL and C#; build lightweight plugins or API utilities to extend functionality

Collaboration & Product Feedback: Partner with engineering and product teams to improve integrated Isograph modules and enhance user experience

Technical Support: Provide secondary support for software installations, Windows desktop applications, and license servers (FLEXnet)

Industry Representation: Represent PeakAvenue at industry conferences and events, delivering technical presentations and occasional papers

Qualification

Reliability analysis softwareRisk analysis methodologiesSQLC#Customer-facing communicationProbabilityStatisticsTechnical presentationsProblem solvingCollaboration

Required

Hands-on experience with reliability or risk analysis software and methodologies listed above

Strong customer-facing communication skills and confidence in leading workshops

Practical SQL and C# skills for report customization and automation

Ability to interpret complex calculations and present clear, actionable recommendations

Familiarity with reliability/risk environments in aerospace, automotive, petrochemical, manufacturing, defense, or electronics

U.S. Citizenship (required due to government contract regulations)

Bachelor's or master's degree in applied mathematics, Statistics, Operations Research, or Engineering with a strong math focus

Solid grounding in probability, statistics, stochastic processes, numerical methods, and optimization; comfortable with linear algebra and calculus

Preferred

coursework or experience in reliability engineering, risk analysis, or safety-critical systems

Company

Isograph

Isograph software products provide a comprehensive portfolio of tools to solve complex reliability, safety and availability problems.

Founded in 1986

Warrington, Warrington, GBR

11-50 employees

https://www.isograph.com/

Funding

Current Stage

Early Stage

Total Funding

unknown

2024-03-19Acquired

Company data provided by crunchbase