Field Dispatch Technicians jobs in United States
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PlanIT Group, LLC · 1 month ago

Field Dispatch Technicians

positionHartford, CT
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

PlanIT Group, LLC is seeking Field Dispatch Technicians to support their data communications operations. The role involves troubleshooting technical issues, using cabling tools, and ensuring effective communication with customers.

ConsultingInformation TechnologyManagement Consulting
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Growth Opportunities

Responsibilities

Must have valid driver's license and reliable vehicle with the ability to carry a 6-foot ladder
Must have a working smartphone to access company email and company ticketing system
Must have basic cabling tools/technician tools
Must know how to use a laptop/email/basic knowledge of Office 365 applications such as Word, Excel
Must be proficient in utilizing technical tools such as cable testers and fiber testers
Requires experience in working in communications closets
Must be able to safely lift heavy objects
Must understand cable patching processes and procedures
Must be familiar with 66 Block and 110 Block cross connect procedures
Must have a basic knowledge of data communications networking
Must be able to assist in troubleshooting issues
Must understand network terminology
Must be familiar with IP phone
Requires good interpersonal communications skills
Must be able to explain technical issues in a way the customer will understand an issue
Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Qualification

Data communications experienceCabling tools proficiencyTechnical troubleshootingOffice 365 knowledgeNetworking knowledgeCustomer communicationNetwork terminologyIP phone familiarityCable patching knowledge66 Block110 Block knowledgeInterpersonal skills

Required

Must have valid driver's license and reliable vehicle with the ability to carry a 6-foot ladder
Must have a working smartphone to access company email and company ticketing system
Must have basic cabling tools/technician tools
Must know how to use a laptop/email/basic knowledge of Office 365 applications such as Word, Excel
Must be proficient in utilizing technical tools such as cable testers and fiber testers
Requires experience in working in communications closets
Must be able to safely lift heavy objects
Must understand cable patching processes and procedures
Must be familiar with 66 Block and 110 Block cross connect procedures
Must have a basic knowledge of data communications networking
Must be able to assist in troubleshooting issues
Must understand network terminology
Must be familiar with IP phone
Requires good interpersonal communications skills
Must be able to explain technical issues in a way the customer will understand an issue
Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution
5 years of experience in data communications
Must have a basic knowledge of Cisco Phones, switches and routers
Must have a basic knowledge of local and wide area networking
High school diploma or equivalent required

Company

PlanIT Group, LLC

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PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers.
dateFounded in 2010
location
Charlotte, North Carolina, USA
people-size51-200 employees
web-link
http://planitgroup.com

Funding

Current Stage
Growth Stage
Total Funding
$3.55M
2020-09-24Series Unknown· $3.55M
Company data provided by crunchbase