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Mutual of Omaha · 10 hours ago

Client Manager (Group Benefits)

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $115K/yr

5+ years exp

Mutual of Omaha is a company that values diversity and innovation, and they are seeking a Client Manager for Group Benefits. This role involves managing broker and customer relationships in the 100–499 market, overseeing employee benefits service administration and ensuring a seamless client experience.

Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance

No H1B

Responsibilities

Own and grow your key accounts , providing proactive, consultative support that balances day-to-day service with long-term strategic guidance on employee benefits and administration

Collaborate and influence across teams , working closely with internal colleagues and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross-sell opportunities

Lead the enrollment experience , guiding re-enrollment in non-renewal years, providing benefit education, coordinating meetings and fairs, and delivering strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings

Resolve complex account needs with confidence , coordinating across service teams on implementation, billing, claims, underwriting, portals, and more, while keeping Renewal Executives and Sales partners informed to ensure smooth account management

Build lasting relationships and drive impact , anticipating customer needs, addressing concerns, mentoring new associates, leading cross-functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success

Qualification

Account managementGroup Insurance knowledgeProject managementRelationship managementCompliance knowledgeCommunication skillsProblem-solving skillsAgilityDiversityInclusionIndependent judgmentTechnical solutionsFMLA knowledgeADA knowledgePFML knowledgeClient relationship buildingNegotiation skillsConflict resolutionAttention to detailStrategic thinking

Required

Proven account management and relationship expertise, with 5+ years of experience managing diverse clients of 100+ lives or more, results orientated, strategic thinking, and the ability to thrive in fast-paced environments

Deep knowledge of Group Insurance and technical solutions, including benefit administration, plan design, distribution channels, and complex technology needs such as APIs and reverse file feeds

Strong business acumen and problem-solving skills, with the ability to manage multiple priorities, investigate complex issues, provide alternative solutions, and collaborate across teams and stakeholders

Exceptional communication and relationship management, including presentation, negotiation, conflict resolution, and building trust with clients, brokers, and internal teams

Highly organized, agile, and compliance-focused, with excellent project management skills, attention to detail, knowledge of FMLA, PFML, ADA, and other compliance requirements, and a track record of independent judgment and leadership across accounts

State Life, Accident and Health license for all states within the office's assigned territory or the ability to obtain within 90 days of hire

Travel Required: 35 – 40% that includes weekly meetings at Sales Office, and client or broker visits 2-3X per quarter with fluctuations based on time of year and business needs

You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do

Ability to work at our home office located in Dallas, TX, in a hybrid environment