Remote Healthcare Customer Support Agent jobs in United States
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HCO Behavioral Health Services ยท 9 hours ago

Remote Healthcare Customer Support Agent

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

HCO Behavioral Health Services is seeking a Remote Healthcare Customer Support Agent to join their customer support team. The role involves providing exceptional support to healthcare clients and patients while working remotely from home.

Health CareHospitalMental Health

Responsibilities

Respond to customer inquiries via phone, email, and chat
Assist customers with account setup and troubleshooting
Provide guidance on healthcare products and services
Escalate complex issues to the appropriate team members
Maintain accurate records of customer interactions

Qualification

Customer support experienceHealthcare industry experienceMicrosoft Office proficiencyCRM software proficiencyMultitaskEmpathyCompassionCommunication skillsProblem-solving skillsAttention to detailOrganizational skillsAdaptabilityFlexibilityWork independently

Required

Previous experience in customer support or healthcare industry
Excellent communication skills, both written and verbal
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills
Proficiency in Microsoft Office and CRM software

Preferred

Empathy and compassion for customers
Attention to detail
Ability to work independently
Strong organizational skills
Adaptability and flexibility

Company

HCO Behavioral Health Services

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HCO Behavioral Health Services offers mental health services, including child and adolescent psychiatry.
dateFounded in 1986
location
Baton Rouge, Louisiana, USA
people-size51-200 employees
web-link
https://hcohealth.com

Funding

Current Stage
Growth Stage

Leadership Team

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Ashley Wallis Landry MBA, CSBI, SOLC
Chief Operating Officer
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Company data provided by crunchbase