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Typeform · 1 day ago

Customer Onboarding Specialist (Enterprise, Research)

United States

Full-time

Remote

Mid Level

$75K/yr - $110K/yr

Typeform is a refreshingly different kind of form builder that helps over 150,000 businesses collect the data they need. The Customer Onboarding Specialist will partner with Enterprise customers, particularly in research, to guide them through onboarding and ensure they effectively use Typeform's platform for their research needs.

Consumer ResearchSaaSSoftwareUX Design

Hiring Manager

Michael Lynch

Responsibilities

Lead onboarding for new Enterprise customers, with a strong focus on research and insights use cases (e.g. user research, market research, surveys, experiments)

Partner with customers to define success metrics, research goals, and early “aha” moments

Run tailored onboarding sessions covering research design best practices, product education, workflow setup, and data quality considerations

Translate customers’ research needs into practical, scalable Typeform solutions

Collaborate closely with Account Executives and Customer Success Managers to ensure a smooth handoff and cohesive end-to-end experience

Track onboarding progress, product usage, and engagement signals to proactively manage timelines and identify risks

Document and continuously improve onboarding playbooks for research-focused customers

Act as the voice of the research customer internally, sharing insights and feedback with Product, Support, and other teams

Qualification

Research experienceCustomer-facing SaaS experienceData analysisResearch toolsProject management skillsEmpathy for researchersCommunication skillsCollaboration skills

Required

Experience in research (e.g., user research, UX research, market research, behavioral science, social science, analytics, or insights roles - This can be from academia, agencies, consultancies, or in-house teams)

OR experience in a customer-facing SaaS role with strong exposure to research or data-driven customers

Strong communication and facilitation skills — you're comfortable leading workshops, asking probing questions, and translating complex ideas clearly

A structured, analytical mindset with strong project management skills

Comfort working with data, research outputs, and product usage signals to guide decision-making

Empathy for researchers and an understanding of their challenges, constraints, and success criteria

A collaborative, cross-functional approach — you enjoy working with Sales, Product, and Engineering to improve customer outcomes