Typeform · 4 days ago
Customer Onboarding Specialist
Atlanta, GA
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $80K/yrTypeform is a refreshingly different form builder that helps over 150,000 businesses collect data through enjoyable forms, surveys, and quizzes. As a Customer Onboarding Specialist, you will guide new Enterprise Plan customers through the onboarding process, ensuring they achieve success and build a strong foundation for using Typeform effectively.
Consumer ResearchSaaSSoftwareUX Design
Hiring Manager
Michael Lynch
Responsibilities
Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
Track onboarding progress, usage data, and engagement signals to manage timelines and flag potential risks proactively
Document and scale onboarding processes that support repeatability and efficiency
Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams
Qualification
Required
Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
A background in research (e.g., user research, market research, behavioral science, or analytics) is highly valued
Strong communication and project management skills — you're organized, empathetic, and proactive
Ability to explain technical concepts in a clear, approachable way to a variety of audiences
Comfortable working with data and tools to track customer behavior and progress
A collaborative mindset — you love working cross-functionally to deliver better outcomes
Preferred
Bonus: familiarity with product-led growth (PLG) motions or usage-based models
Benefits
5-10% bonus depending on your level and performance
Company
Typeform
Typeform is a no-code SaaS platform offering tools that assist companies to engage with their audience and grow business.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$187.26MKey Investors
SofinaGeneral AtlanticIndex Ventures
2022-03-10Series C· $135M
2017-09-11Series B· $35M
2015-09-17Series A· $15M
Leadership Team
Jay Choi
CEO
Robert Muñoz
Co-founder
Recent News
Index Ventures
2026-01-06
Destination CRM
2025-10-25
Company data provided by crunchbase