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SJRC Texas | Belong · 9 hours ago

QUALITY ASSURANCE & CONTRACTS SPECIALIST - HYBRID

Hondo, TX, US

Full-time

Hybrid

Mid Level

$48K/yr - $48K/yr

3+ years exp

SJRC Texas | Belong is dedicated to providing quality services in child welfare. The Quality Assurance and Contracts Specialist is responsible for ensuring compliance with provider contracts, monitoring performance, and implementing improvement plans to enhance service delivery for children in care.

ChildrenHealth CareNon ProfitSocial

Responsibilities

In collaboration with the Vice President and Supervisor of Quality Assurance and Contracts develop qualitative indicators, outcomes and outputs that can be used by the Department to objectively measure the Provider’s performance and leverage those measures to improve services

Reviews the results of quality assurance reviews and other outputs such as critical incident reports and grievances and appeals, to recommend and initiate system/process improvements

Measure’s performance outcomes established at the federal and state level in relation to Belong and its provider network

Ensures Provider implements a defined process to complete and review background checks and to verify staff education levels and professional licenses

Reviews and analyzes cases, notes, deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements and policies/procedures

Works and supports network providers in Quality Improvement efforts to mitigate risks and improve outcomes for children in their care

Provides recommendations and executes solutions in Performance Quality Improvement meetings to ensure outcomes are achieved

Maintains strong business relationships with provider network staff to facilitate collaboration and cooperation

Serves as a liaison to monitor and assure response to all client-reported concerns and complaints relating to services provided by Belong or the Provider Network

In collaboration with the Finance Department, reviews financial records to ensure accurate billing

Create and produce reports reflecting the performance measures of provider network; identify trends and make recommendations for improvements

Collaborate with Training Department to conduct trainings based on areas of expertise that can benefit Network providers, Belong employees, or SJRC Texas employees

Adheres to all policies and procedures of the agency and its accrediting and standard setting bodies such as Council on Accreditation and state licensing

Maintains client confidentiality per Belong standards and all applicable codes of ethics

Learns, understands, and supports the Belong mission, purpose, and function

Carries out the Trauma Informed Care principles and practices for both internal and external stakeholders

Responsible for the environmental, cultural, safety, diversity issues and needs of the clients and others that enter the work area

Attends mandatory trainings as defined in positions training matrix

Attends continuing education as necessary to expand knowledge and maintain certifications or licenses

Uses outside professional collaboration and intra-agency teamwork appropriate to the agency

Skilled in organizing work in an environment with multiple challenges and priorities with minimal supervision

Avoid all conflicts of interest, real or perceived

Performs other related duties as assigned

Qualification

Quality AssuranceData AnalysisChild WelfareBusiness ManagementPerformance ImprovementCommunication SkillsOrganizational SkillsTeam Collaboration

Required

Bachelor's Degree from an accredited college or university in Social Services, Accounting, Business Management, or related field. Experience and education years may be combined to meet education requirement

3+ years in Child Welfare, Data Analysis, Quality Assurance & Contracts

3+ years' experience

Valid Texas Driver's License, good driving record, ability to provide own transportation and proof of current automobile insurance

Body mobility to stoop, kneel, bend, reach, and walk (roll) short distances in order to operate equipment

Must be able to lift up to 15 pounds with assistance

Communicate both verbally and in writing

Give and receive verbal and written instructions (with or without hearing aids)

Have fine vision, have sustained vision, and peripheral vision (with or without glasses)

Position is assigned to the Quality Management Department. Minimum of 40 hours per week but may necessitate additional time in order to complete assigned work

Settings with varying moderate to high degrees of background noise

Light and ventilation found in typical setting

Campuses are smoke-free, except on permitted campuses in designated areas

Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used