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Trend Micro · 2 hours ago

R&D Manager, TippingPoint - Austin, TX

Austin, TX

Full-time

Hybrid

Mid, Senior Level

Trend Micro is a global cybersecurity leader, dedicated to making the world safe for exchanging digital information. The R&D Manager will lead the TippingPoint team, driving quality excellence and customer satisfaction while overseeing SDET and QA engineers, and integrating AI to enhance development and testing efficiency.

Cloud SecurityCyber SecuritySecurityVirtualization

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Lead technical discussions and make pivotal decisions concerning test strategies, automation frameworks, and quality standards for TippingPoint security solutions

Guide the QA team using agile methodologies, including test planning, defect prioritization, requirement analysis, and bottleneck resolution to achieve consistent product quality and customer outcomes

Supervise the team's testing endeavors, steering quality initiatives and ensuring thorough coverage of IPS functionality, threat detection, and network performance

Keep up with security industry trends, emerging threats, and testing technologies to maintain the team's competitive edge

Engage in continual learning and improvement, creating opportunities for the team to gain new skills in security testing methodologies and tools

Demonstrate AI expertise through real-world projects: specify your role, AI tools/models used (e.g., test automation optimization, predictive defect analysis), and measurable impact (e.g., 30% improved test coverage, faster regression cycles)

Monitor AI advancements and integrate applicable techniques into QA workflows, such as intelligent test case generation and anomaly detection

Partner with stakeholders to gain a deep understanding of customer needs, escalation patterns, and support requirements for TippingPoint solutions

Manage communications, planning, and coordination for customer support operations, fostering a culture of responsiveness and continuous improvement

Lead support process optimization and execution, ensuring clear escalation paths, adequate resources, and timely resolution of customer issues with a strong focus on customer experience

Identify, assess, and mitigate support risks early, including tracking recurring issues and collaborating with engineering to improve product reliability

Apply AI in support operations (e.g., intelligent ticket routing, knowledge base optimization, chatbot assistance), demonstrating business impact in past roles

Establish and monitor key support metrics including response times, resolution rates, customer satisfaction scores, and SLA compliance

Conduct one-on-one meetings with direct reports at least monthly to provide coaching, feedback, and career guidance

Oversee the recruitment process, from drafting job descriptions to reviewing resumes, interviewing, making offers, and onboarding new team members for both QA and support roles

Perform biannual alignment evaluations to assess the team's impact and growth potential, identifying opportunities for career development and skill advancement

Handle annual salary reviews, including providing feedback on salary adjustments and performance-based compensation

Foster and enhance team culture, offering mentorship and guidance to team members to support their professional growth in both technical and soft skills

Manage team workload distribution, ensuring balanced coverage across QA testing cycles and support shift schedules

Use AI tools (e.g., resume screening, performance analytics, skills gap analysis) to streamline recruitment and evaluations—a plus if experienced

Assist in managing project coordination and logistics within TrendAI, including the allocation of testing environments, lab equipment, and IT assets

Facilitate seamless integration with Engineering, Product Management, HR, IT, and administrative departments by providing resources, addressing inquiries, and escalating issues as necessary

Coordinate with global teams to ensure consistent quality standards and support coverage across time zones

Manage documentation and knowledge management systems for both QA processes and customer support resources

Leverage AI for operational efficiency (e.g., automated reporting, resource allocation optimization, trend analysis)—practical examples preferred

Qualification

Network SecurityIntrusion Prevention SystemsAI IntegrationAgile MethodologiesQuality AssurancePlanningPrioritizationCustomer SupportCommunication SkillsTeam Management

Required

Technical expertise in network security

Knowledge of intrusion prevention systems

Stellar communication skills

Adept planning and prioritization abilities

Experience in leading technical discussions and making pivotal decisions concerning test strategies, automation frameworks, and quality standards

Experience guiding QA teams using agile methodologies, including test planning, defect prioritization, requirement analysis, and bottleneck resolution

Experience supervising testing endeavors and steering quality initiatives

Ability to keep up with security industry trends, emerging threats, and testing technologies

Experience in continual learning and improvement in security testing methodologies and tools

Demonstrated AI expertise through real-world projects

Experience in managing communications, planning, and coordination for customer support operations

Experience in leading support process optimization and execution

Ability to identify, assess, and mitigate support risks early

Experience in establishing and monitoring key support metrics

Experience conducting one-on-one meetings with direct reports

Experience overseeing the recruitment process for QA and support roles

Experience performing biannual alignment evaluations

Experience handling annual salary reviews