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Go Ape USA · 6 hours ago

Inside Sales Representative

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

Go Ape USA is an outdoor adventure center dedicated to inspiring people to live life adventurously. As an Inside Sales Representative, you will deliver exceptional customer service and drive sales growth by responding to inquiries and coordinating group bookings, ensuring a seamless customer experience throughout the sales cycle.

EventsGuidesTourism

Culture & Values

Responsibilities

Respond to all inbound inquiries by phone and email in accordance with Inside Sales and Customer Care Standards

Convey the Go Ape experience in a detailed and descriptive manner over the phone to potential guests

Execute a sales outreach strategy by calling/emailing leads with information about Go Ape activities and pricing

Maintain all communications through the company CRM and Booking Tools

Communicate with sales, marketing, and sites to arrange special bookings

Coordinate third party booking events

Maintain a deep understanding of Go Ape’s Team Building offerings to confidently communicate options and benefits to clients

Tailor team building events to meet the specific needs, goals, and objectives of each client or organization

Resolve guest issues as they relate to bookings by providing timely and accurate information

Serve on the internal call support team by answering calls and providing support to guest inquiries

Record and track data related to group bookings, guest inquires, and issue resolution

Support sites as a point of contact for guest issues during site operational hours

Adhere to all company policies and procedures

Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization

Performs other duties and responsibilities as required or requested

Qualification

Customer service experienceSales experienceMicrosoft Office proficiencyCRM tools experienceMulti-tasking abilityPassion for customer experienceCommunication skillsProblem-solving skillsAttention to detail